Crisp vs NoviChat
A comprehensive comparison of features, pricing, and value. Discover why NoviChat is the better choice for AI-first customer support.
Why Choose NoviChat?
NoviChat delivers unlimited AI capabilities without the high costs and restrictions of Crisp
AI usage is included on all plans vs Crisp's AI starts on their $95 Essentials plan
NoviChat Starter at $19/month with AI vs Crisp's $95/month requirement for AI chatbots
Crisp charges €10/agent/month for extra seats. NoviChat includes multiple seats in higher plans
NoviChat Advantages
What makes NoviChat the better choice for AI-first customer support
Crisp requires a $95/month Essentials plan just to get AI chatbot features, and even then you're limited to 50 AI uses per month.
NoviChat includes full AI capabilities starting at $19/month with 1,000 messages - that's 20x more AI interactions at 1/5th the price.
Small businesses can't afford $95-106/month with severely limited AI. NoviChat's $19-$89 range provides full AI automation at accessible prices.
Perfect for startups and growing businesses that need AI support without enterprise-level costs.
Crisp started as a live chat tool with AI features added later. NoviChat is built AI-first from the ground up.
This means better AI training, more natural conversations, and smarter responses optimized for automation, not human handoff.
Crisp charges €10 per additional agent per month on their Plus plan. These costs add up quickly for growing teams.
NoviChat includes multiple seats in higher plans (3 seats in Pro, 10 seats in Business) with no per-agent fees.
Who Should Choose NoviChat Over Crisp?
If you want AI to handle the majority of customer inquiries (not just 50/month), NoviChat is the only practical choice under $100/month.
Can't justify $95/month for limited AI features? NoviChat's $19 Starter plan provides real AI automation at startup-friendly pricing.
Provide 24/7 technical support and onboarding help with unlimited AI conversations, not just 50 limited interactions per month.
AI scheduling integration (Calendly/Cal.com) in Pro plans makes NoviChat perfect for consultants and agencies.
Handle product questions, order tracking, and FAQs automatically without hitting arbitrary AI usage limits.
Scale from 1 to 10 seats without per-agent fees eating into your budget. Included seats in NoviChat plans save money.
When Crisp Might Be Better
Honest comparison: Here's when Crisp could be the right choice
If human live chat is your primary support channel and you need minimal AI, Crisp's free plan offers unlimited conversations with 2 agents.
Crisp excels at unified multi-channel management across email, WhatsApp, Instagram, SMS, Messenger, and more - ideal if you need omnichannel support.
If you have 20+ human agents and AI is just a supplementary tool, Crisp's Essentials plan with 20 included seats might work better.
The Plus plan ($295/month) includes advanced features like custom dashboards, customer portals, and dedicated support for large organizations.
Frequently Asked Questions
Crisp's AI chatbot feature is limited to just 50 uses per month on their $95 Essentials plan. This is because Crisp started as a live chat platform and AI was added later as an add-on feature, not as a core capability. For real AI automation, you need their $295 Plus plan.
Significantly cheaper. Crisp requires $95-106/month minimum for AI chatbots (with only 50 uses/month). NoviChat starts at $19/month with 1,000 full AI messages - that's 5x cheaper with 20x more AI capacity.
Yes! You can export your knowledge base, FAQs, and documentation from Crisp and import them into NoviChat through our website crawler, document upload, or Q&A features. The migration is straightforward for most setups.
Yes! NoviChat includes a chat inbox feature on all paid plans for human handoff. While Crisp's live chat is more feature-rich (it's their core product), NoviChat provides essential live chat capabilities for when AI can't handle a query.
Crisp's free plan is excellent for pure live chat with 2 agents and unlimited conversations - but it has zero AI capabilities. NoviChat's free plan includes 100 AI-powered messages, making it better for businesses wanting to test AI automation.
NoviChat focuses on website widget integration with AI-first automation. Crisp offers broader multi-channel support (WhatsApp, Instagram, email, SMS). If omnichannel is critical, Crisp excels here. If AI automation is your priority, NoviChat is the better choice.