Refund Policy

Overview

We want you to be completely satisfied with our service. This Refund Policy explains our policies regarding subscription cancellations, refunds, and related matters.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time subscribers on any paid plan. If you are not satisfied with our service within the first 30 days of your initial subscription, you may request a full refund.

• This guarantee applies only to your first subscription payment
• Refund requests must be made within 30 days of the initial payment date
• The refund will be processed to your original payment method within 5-10 business days

Cancellation

You may cancel your subscription at any time. Upon cancellation, your subscription will remain active until the end of your current billing period. No refunds will be issued for partial months or unused time after the 30-day guarantee period.

How to Request a Refund

To request a refund under our 30-day money-back guarantee:

1. Contact our support team via email
2. Provide your account email address and subscription details
3. Our team will review your request within 2-3 business days
4. If approved, refunds are processed within 5-10 business days

Payment Processing

All payments are processed securely through Lemon Squeezy. Lemon Squeezy is our merchant of record and handles all billing, invoicing, and payment processing.

Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us at:

• Email: hello@novichat.ai