Tidio vs NoviChat
A comprehensive comparison of features, pricing, and value. Discover why NoviChat delivers superior AI capabilities at better prices.
NoviChat Advantages
What makes NoviChat the better choice for AI-first customer support
Tidio's Lyro AI is limited to 50 one-off conversations on their Starter plan. NoviChat includes full AI responses for all 1,000 monthly messages.
Your chatbot can handle complex questions, provide detailed answers, and have natural conversations without artificial AI limits.
NoviChat Starter offers 1,000 messages/month vs Tidio's 100 billable conversations - that's 10x more capacity at a lower price.
Perfect for growing businesses that need room to scale without immediate plan upgrades.
NoviChat's Pro plan at $89/month offers 10,000 messages with 3 chatbots. Tidio jumps from $39/month (250 conversations) straight to $749/month.
NoviChat provides better scaling options for small to medium businesses without massive price jumps.
NoviChat is built AI-first with comprehensive knowledge base integration. Tidio started as a live chat tool with AI added later.
This means better AI training, smarter responses, and more natural conversations out of the box.
Who Should Choose NoviChat Over Tidio?
If you want your chatbot to be the primary support channel (not just a live chat supplement), NoviChat's unlimited AI conversations are essential.
Need higher message limits without enterprise pricing? NoviChat's $19-$89 range covers 1,000-10,000 messages vs Tidio's limited options.
If you have extensive documentation, FAQs, or product information, NoviChat's AI can learn and reference all of it naturally.
Built-in AI scheduling (Calendly/Cal.com) in Pro plans makes NoviChat perfect for consultants, agencies, and professional services.
Provide instant technical support, onboarding help, and feature explanations 24/7 with comprehensive AI capabilities.
Get enterprise-grade AI features without enterprise pricing. NoviChat offers better value at every tier.
When Tidio Might Be Better
Honest comparison: Here's when Tidio could be the right choice
If you primarily need live chat with human agents and want AI as a secondary feature, Tidio's live-chat-first approach might fit better.
Tidio offers native integrations with Facebook Messenger, Instagram, and email. If you need unified multi-channel management, Tidio excels here.
Tidio includes unlimited operator seats on all plans. If you have a large support team that needs live chat access, this is valuable.
Tidio's visual chatbot builder lets you create conversation flows without AI. If you prefer rule-based automation, Tidio offers this flexibility.
Frequently Asked Questions
Tidio's Lyro AI is an add-on feature limited to 50 one-off conversations on the Starter plan. NoviChat includes full AI capabilities in all plans - every conversation within your plan limit can use AI, with no separate AI restrictions.
Yes. NoviChat's Starter plan is $19/month with 1,000 messages vs Tidio's $19/month with only 100 billable conversations. NoviChat offers better value at entry, mid, and high tiers with superior AI capabilities included.
Absolutely! You can import your knowledge base content, FAQs, and documentation into NoviChat through our website crawler, document upload, or Q&A features. Your conversation history can be exported from Tidio if needed.
Yes! NoviChat includes a chat inbox feature on all paid plans for human handoff. When your AI can't answer or customers request human support, conversations seamlessly transfer to your team.
Tidio charges based on billable conversations - typically conversations where your chatbot or operators respond. This can be confusing compared to NoviChat's straightforward message limits. With NoviChat, you know exactly how many messages you get.
Yes! NoviChat offers integrations with popular tools including Calendly, Cal.com for scheduling, and provides API access for custom integrations. Our focus is on AI-powered automation rather than multi-channel messaging.